What we do?
Ekoenergetyka-Service, part of Ekoenergetyka Group, is responsible for comprehensive service support. Its aim consists in creating, maintaining and developing professional service network.
Our services rely on the availability of qualified and experienced experts, ready to provide technical support 24/7/365.
Our support begins when the product leaves the manufacturing facility and is provided throughout the installation process, during its launch, servicing and maintenance. The support provided by us is ensured basing on our own resources as well as by the intermediary of authorized service partners network. This comprehensive approach ensures the continuity of operations of our devices, and thus full readiness to provide the services by our Clients.
Professional support of a multilingual Call Center
Remote 24/7 supervision of charging stations making it possible to prevent disruptions in their operations and undertake preventive measures in advance
Qualified, experienced and competent service team
Response time up
to 30 minutes
Time to undertake the actions at the charging station up to 4h from receiving the notification
(HDS lift and other)
Comprehensive logistics services of the infrastructure for charging electric vehicles
European network of over 50 professional service partners
Installation / Launch
It is of utmost importance for us to provide our services in an efficient and professional way. The installation and launch of charging infrastructure belongs to our key competencies.
Qualified experts, basing on many years of experience, perform highest quality comprehensive installations.
During the launch, our technicians make all necessary voltage measurements, check the correctness of operations as well as perform final product tests confirming its proper functioning.
Our own equipment,
Temporary traffic organization and all necessary amenities
Comprehensive logistics support for the installation of electric vehicles charging station
Installation of small
and big stations
Technical Supervision Office (UDT)
On July 30th 2019, the ordinance of the Minister of Energy came into force concerning technical requirements for charging stations and charging points forming part of public road transport charging infrastructure.
Ekoenergetyka-Service prepares comprehensive documentation, conducts electrical tests with the use of specialist measurement devices as well as provides assistance throughout the process of acceptance of charging stations by UDT.
Technical description of the device – it constitutes an integral part of documentation modified according to the requirements of the UDT ordinance.
Declaration of conformity – it will include new documentation prepared for the purpose of performance of the abovementioned offer.
Instructions for use as well as service instruction together with electrical diagram compliant with the ordinance.
Instructions for performing the measurements.
Confirmation of assembly correctness – according to the template included in the ordinance
Electric measurements protocols
Surveyor’s opinion on the compliance with fire protection requirements.
Our offer includes
Service support for charging stations and PV installations
of local services
Specialist vehicles equipped with specialist tools and measurement devices
We ensure up-to-date software for charging stations compliant with latest trends on the e-mobility market
In order to ensure flawless operations of our products we offer a comprehensive range of modernization services.
Your system needs updating? Or maybe you need a total renewal of your installation? Get in touch with our experts to receive the best solution, tailor-made to satisfy your needs.
2016 retrofits modernization
to meet 2020 standards
upon client’s request
We care for our Clients by offering highest service standards thanks to our 24/7 Call Center.
It is of utmost importance for us to ensure 100% readiness of your infrastructure, so our service support makes it possible for you to submit a notification or receive remote assistance from our experts.